FAQs
Here you can find some answers to our most frequently asked question. If you have a question that hasn’t been answered here, please fill out our contact form and we will get back to you with an answer.
SHIPPING + ORDERS
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All orders ship out of our home studio, based in San Diego, California.
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Orders typically ship within 1-2 business days. If we have any concerns or questions about your order, we'll contact you immediately at the email you provided at checkout.
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Orders ship from our San Diego studio via USPS or UPS depending on the shipping option selected at checkout. Standard shipping typically arrives in 3-5 business days, and Priority Mail in 1-3 business days. Letter mail orders (1-2 cards or up to 4 stickers) are sent first class without tracking and typically arrive in 3-5 business days.
Most shipping options include tracking. Once your order leaves our studio, your tracking number will be the best way to check on its progress. For urgent orders, UPS Ground is available at checkout.
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We are temporarily pausing international retail shipping due to ongoing tariff and customs uncertainty. We want to make sure our international customers aren't hit with unexpected charges upon delivery. Please check back; we hope to resume international shipping soon.
In the meantime, our cards may be available through international retailers. Visit our retailer to find a retailer near you.
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Most definitely! Simply add your note in the gift message field at checkout and we'll make sure it's included with your order.
We also offer the option of sending a card directly. For that option we'll write your personal message in the card and send it straight to your recipient.
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We accept all major credit cards, Afterpay, Apple Pay, Google Pay, Link By Stripe and Klarna. Sales tax is not collected outside of California. Orders shipped within California will be subject to applicable sales tax.
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All sales are final. If you have a concern about your order, please reach out via our contact form and we’ll do our best to make it right.
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We respect and protect the privacy of our customers. Your information is used only to fulfill your order and will never be distributed to third parties. For full details, please review our Terms of Use.
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We take packaging seriously. All cards ship in a fully recyclable cello sleeve, and single card orders ship in a simple paper envelope with no excess packaging. For larger orders we currently use bubble mailers — they're plastic, and we know it. We're actively researching better alternatives. Any protective packaging materials included in your order are repurposed from other shipments, never new. If you'd like a plastic-free order, just email us and we'll accommodate.
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Yes! In honor of our daughter Rose, we donate a portion of our sales to Trans Lifeline. They are a grassroots organization combining a hotline and microgrants to offer direct emotional and financial support to trans people in crisis. For the trans community, by the trans community.
PRODUCTS + PROCESS
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Every Noble Paperie design is created by our Founder and Creative Director, Kate. Read Kate's story →
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Every Noble Paperie card is printed locally at an offset printer in Southern California, on Sustainable Forestry Initiative (SFI) certified paper using soy-based inks. We chose local printing deliberately: for quality, for sustainability, and to keep our supply chain close to home. Read about our sustainability efforts →
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Sustainability is a deliberate choice we make every time we print, package, and ship. Every Noble Paperie card is printed locally in Southern California on SFI-certified (Sustainable Forestry Initiative) paper, using soy-based inks, with 100% recycled kraft envelopes… And it's all fully compostable! Cards ship in a recyclable cello sleeve, and single card orders ship in a simple paper envelope.
We source locally whenever possible and reuse packaging materials for wholesale orders. We're not perfect, but we're paying attention and always working to do better.
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Yes! All of our cards are blank inside, giving you plenty of room to add your own personal message. If you're struggling with what to write in a sympathy or grief card, we have a free guide for that. It's one of the resources we share with our newsletter subscribers. Join our list and it'll find its way to your inbox.
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We don't offer printable downloads. Our cards are designed to be printed on specific paper stocks with specific inks and a home printer simply can't replicate that quality. We want every card to arrive the way it was designed with the high quality materials we purposely sourced.
Our artwork and words were created by Kate, and she deserves to be fairly compensated for her hard work. If you need cards in bulk for a hospital, NICU, or advocacy organization, our wholesale page is the right place to start. And if timing is a concern, we offer the option of sending a card directly to your recipient.
OTHER INQUIRIES
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You betcha! Kate is a five-time Louie Award winning graphic designer with deep roots in both the stationery industry and the corporate world. She takes on a few select custom projects each quarter alongside her work here. Fill out our contact form to get the conversation started.
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We sure do! We've created custom cards and collaborated with clients like RESOLVE New England, CooperSurgical®, and Changing The Narrative. Whether you need branded cards for your organization, a custom design for a specific community, or a collaborative product, we'd love to hear about your project. Reach out through our contact form to get started.
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The Noble Paperie started in 2016 and has been run and created by Kate ever since. Our company is still small and proudly family-run. Kate is our founder, creative director, artist, social media manager, order processor, and wholesale account manager. Basically, Kate wears ALL the hats and does ALL the things. Jonathan is Kate's partner and mostly contributes via unpaid labor in the form of card stuffing, editorial review, and proofreading. With a background in operations, he also dabbles in accounting and financials for the business. We are also supported by an independent sales rep group covering California and Colorado. Rose and Silas are our inspiration; and honestly, the whole reason any of this exists.
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Yes! The Noble Paperie is carried in over 100 independent retailers nationwide and available through Faire, direct invoice, or our sales rep group in California and Colorado. Visit our wholesale page for full details and ordering information.
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We would love to hear from you! Questions, comments, concerns — please visit our contact form and we'll get back to you.
And since you got ALL the way down here and read all our FAQs, you deserve an easter egg! Enjoy 20% OFF your next order with code "FAQFINDER" :)